Refund policy

For Coffee Purchases
For first-time orders, we offer a full refund on the first bag of coffee — no questions asked, and no need to return the product. For subsequent orders, returns are generally not accepted due to the perishable nature of coffee, unless the product was damaged during delivery. Damaged orders must be reported within 48 hours for an exchange.

For Merchandise Purchases
Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address — If an address you provide is considered insufficient by the courier, the shipment may be returned to us and reshipped at the customer's expense.

To start a claim or ask a question, email battlereadycoffee@gmail.com with your order number and a photo of the issue if applicable.

For more info on returns, please read our FAQs.